Shipping policy

Order Processing

  • All orders are processed within 24–48 hours after your order is placed.
  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

  • Estimated Delivery Time: Up to 12 business days after your order has been shipped.
  • Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your package's journey.

Shipping Delays

While we strive to meet our estimated delivery times, unexpected delays may occur due to:

  • High order volumes
  • Carrier delays
  • Customs inspections
  • Severe weather
  • Public holidays
  • Other circumstances beyond our control

We appreciate your patience should any delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us immediately. If your order has not yet been processed, we will do our best to update the address.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, WE is not responsible for lost or stolen packages. If you believe your package has been lost, we recommend contacting the shipping carrier directly with your tracking number.

International Shipping

We proudly ship to many countries worldwide. International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country's customs authorities.

Questions?

If you have any questions regarding your order or shipping, please contact our customer support team. We're always happy to help and will respond as quickly as possible.

Thank you for choosing us! We appreciate your support and can't wait for you to receive your order.